FAQs

1. HOME - Under COLLECTIONS, click the category you want to order. 
*You may also click SHOP NOW button to see all our COLLECTIONS and click the category you want to order.

2. Choose the variation you want to order. All details about the item is under product description.

3. Click ADD TO CART.

4. Click CHECK OUT.

5. Fill out the Shipping Information form. *Provide your complete and correct shipping information for a smooth transaction.
*Apply a DISCOUNT CODE if necessary. You will see the DISCOUNT CODE available on every product page, under product description.

6. Choose the right Shipping Method. Click Continue to Payment button.

7. Choose which payment method you prefer.

8. Click Complete Order button to finalize your order.

9. You will receive your ORDER NUMBER, TOTAL AMOUNT to be paid plus the delivery fee, PAYMENT DETAILS, and other information you need to know about your order on the last page.

10. Send your payment receipt, or screenshot with your ORDER NUMBER for verification to any of the following:

The Gray Shop PH
- Facebook: https://www.facebook.com/grayshopph - The Gray Shop PH
- Instagram: https://www.instagram.com/thegrayshopph/ - @thegrayshopph

Wear Like Didi

- Instagram: https://www.instagram.com/wearlikedidi/ - @wearlikedidi

11. You will receive a notification from us once your payment has been confirmed.

12. We will send you with your tracking number via SMS once your order has been shipped.

13. By proceeding with your orders, we concluded that you have read, understand and agreed with our Terms and Conditions.

 *Prices (retail/ promo / sale prices) at our stores, website and/or other online shops may vary without prior notice.

You may also process your order thru our Shopee and Lazada shops 24/7.

Shopee: www.shopee.ph/thegrayshopph

Lazada: https://www.lazada.com.ph/shop/the-gray-shop-ph

If you have any questions or need help to process your order, we got you! Just click ‘Chat With Us’ button at the lower right of your screen to chat with us. You may also visit our Facebook and Instagram pages, and message us to assist you.

The Gray Shop PH

• Facebook: https://www.facebook.com/grayshopph - The Gray Shop PH
• Instagram: https://www.instagram.com/thegrayshopph/ - @thegrayshopph

Wear Like Didi

• Instagram: https://www.instagram.com/wearlikedidi/ - @wearlikedidi

Our Support Team is available from 9:00 AM to 7:00 PM PST (Mondays to Fridays) | 8:00 AM to 5:00 PM PST (Saturdays). OFFLINE on Sundays. We will reply once we are online. All inquiries and concerns every Sunday will be attended the next day.

*Prices (retail/ promo / sale prices) at our stores, website and/or other online shops may vary without prior notice.

You will see the DISCOUNT CODE available on every product page, under product description. Apply a DISCOUNT CODE if necessary on the checkout page.

Some promo and bundle discounts will automatically generate upon checkout.

If you have any questions or clarifications about our promo discounts, just contact us.

Our Support Team is available from 9:00 AM to 7:00 PM PST (Mondays to Fridays) | 8:00 AM to 5:00 PM PST (Saturdays). Offline on Sundays.

*Prices (retail/ promo / sale prices) at our stores, website and/or other online shops may vary without prior notice.

At this time, we only ship thru JRS for all orders via our website.

Payment first for all orders via website.

JRS SHIPPING RATES:

Luzon, Visayas and Mindanao

0kg–0.5kg ₱145.00

0.6kg–3kg ₱200.00

3.1kg–4kg ₱300.00

4.1kg–5kg ₱400.00

Same Day Delivery

If you want a same day delivery, you may message us directly and provide your ORDER NUMBER. Once paid, you can book your Lalamove or Grab rider. Delivery Fee will be shouldered by the buyer.

Customer will book the delivery service, and need to send the link of the booking to us on our Facebook or Instagram pages for verification. Orders will not be claimed by the rider if no link has been provided by the buyer.

Customer can only book after our go signal. 

The Gray Shop PH

• Facebook: https://www.facebook.com/grayshopph - The Gray Shop PH
• Instagram: https://www.instagram.com/thegrayshopph/ - @thegrayshopph

Wear Like Didi

• Instagram: https://www.instagram.com/wearlikedidi/ - @wearlikedidi

At this time, our customer will cover the delivery or shipping fee.

Our items online are already on discounted/promo sale. The good thing is you may use your discounted rate to cover your delivery or shipping fee. All our customers covered their delivery or shipping fees.

We will update our pages and website once we have a DISCOUNT CODE for free shipping.

We do not offer Cash on Delivery (COD) via our website. Payment first for all orders via JRS. For same day delivery, you may check the option for Cash on Delivery (COD) to your preferred Delivery Courier.

We only offer Cash on Delivery (COD) thru our Shopee and Lazada shops. 

Shopee: https://shopee.ph/thegrayshopph

Lazada: https://www.lazada.com.ph/shop/the-gray-shop-ph

JRS (Courier)

JRS offers door to door delivery to covered areas.

Visit jrs-express.com, click "Scope of Delivery" to check if your area is covered by their 'door to door' delivery. If your Barangay is not included on their door to door delivery service, you have the option to pick up your package to a branch near you.

If you are not covered by door to door, please provide the nearest JRS branch where you will pick up your orders on the "DELIVERY ADDRESS" form. Click "Branch Locator" on JRS’ site to find a branch near you.

*If the delivery address provided by our customer is not covered by ‘door to door’ delivery service of JRS, we will notify the customer thru SMS provided on the order form.

Same Day Delivery

Yes, as you will choose your preferred Delivery Courier. 

Website

Yes, we do ship nationwide as long as covered by JRS.

*Kindly check ‘Is it a door to door delivery?’ question for our scope of delivery.

Shopee and Lazada

Yes, we do ship and offer Cash on Delivery (COD) anywhere in the Philippines thru Shopee and Lazada.

At this time, we do ship thru JRS only (orders via website), as they’re the only courier who can pick up orders in our hub. We will update our pages or website once new courier/s has been opened.

Pick up of orders (JRS) will be every TUESDAYS and FRIDAYS ONLY. No rush orders.

For SAME DAY DELIVERY, you can book your rider (Lalamove or Grab), after arranging and packing your order/s. We will give you a go signal within the day after payment has been settled. 

Same Day Delivery

You will receive your order same/within the day as you will book your own Delivery Courier. We will notify you once your order is ready for pick up.

(JRS)

For orders via JRS, estimated time of arrival depends on your location, and some instances due to the weather.

LUZON (JRS)

Our customers can get the package within 1-3 business days upon pick up (Sundays and Holidays excluded). But still may vary without prior notice. 

VISAYAS and MINDANAO (JRS)

For those in Visayas and Mindanao, receiving your packages or cargoes may take within 3 - 7 business days. First in, first out!

Please be advised that we don't have any control to make a fast delivery once JRS already picked up your orders. If you can't wait, please refrain from ordering.

The Gray Shop PH is not liable for any delays, lost or stolen items in transit. We can help you check updates, but to better assist you, kindly contact the courier directly.

Visit https://www.jrs-express.com/tracking/ to track your order.

Tracking Number and BC will be sent via SMS or your Facebook or Instagram account once your order has been picked up.

For SAME DAY DELIVERY, you can track your rider thru your delivery services app. 

If you’re unable to check your tracking number thru JRS’ website, you may contact us via our Facebook or Instagram pages. You may also visit our website and click the chat box icon at the lower right of your screen so our Support Team will be able to assist you on checking your tracking number.

We can help you check the status of your order to JRS. We will update you once we already have the details on our end about the package from JRS. Please be advised that we don't have any control to make a fast delivery once JRS already picked up your orders.

The Gray Shop PH is not liable for any delays, lost or stolen items in transit. We can help you check updates, but to better assist you, kindly contact the courier directly.

• Refund Policy

 As per DTI's policy, return/refund, or exchange request does not apply with the following reasons:

• Change of mind reason
• Item received is in good condition, no imperfection or defect, or if not expired or fake, the store may opt not to replace or refund
• Received the correct item, color, size/dimension, and quantity, based on customer's order details.
• When the defects of the goods are due to the mishandling of the buyer
• In cases of “as-is-where-is” transactions
• The sale of second-hand articles

Reference: https://fairtrade.dti.gov.ph/faq/is-no-return-no-exchange-policy-allowed/

Before checkout, finalize all orders as no refunds will be issued once payment has been settled.

No cancellation of orders once payment has been settled, since no refunds will be made.

OVERRUNS ITEMS

Exchange is prohibited, especially to all overrun items we offered online. Before you proceed with finalizing your orders, we concluded that you understand and agreed with our Terms and Conditions, and aware that you will have our overrun items. 

Kindly check Return Policy above for more info. Finalize all orders before you proceed with your check out. Exchange is prohibited, especially to all promo/sale items we offered online and/or store. 

Kindly check Return Policy above for more info. Finalize all orders before you proceed with your check out. Exchange is prohibited, especially to all promo/sale items we offered online and/or store.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, missing, or if you received the wrong item, so that we can evaluate the issue and make it right.

We got you covered! Contact our Support Team to assist you immediately regarding your concern.

*Replacement is only valid within 7 days from the date you received the items.

The product should be in the original packaging with all the accessories included.

Photos or videos of the item/s will be needed for proper evaluation.

The Gray Shop PH

Facebook: https://www.facebook.com/grayshopph - The Gray Shop PH
Instagram: https://www.instagram.com/thegrayshopph/ -  @thegrayshopph

Wear Like Didi

Instagram: https://www.instagram.com/wearlikedidi/ - @wearlikedidi

 *REPLACEMENTS ARE NOT APPLICABLE FOR OVERRUNS ITEMS.

You have several options to make a payment.

• BPI
• BDO
• Gcash

No other payment methods, unless specified.

We have 24 hours reservation period to settle your payment since our items are fast moving, as well as to be fair for those customers who are willing to get the items and can pay within the reservation period.

Orders will be cancelled automatically after 24 hours of no payment.

Contact our Support Team to further assist you with this matter.

You have several ways to settle your payment without a BPI/BDO account.

       - Visit the nearest BPI/BDO branch in your area and do an over the counter deposit to our BPI Savings Account/BDO Checking Account.

       - You can do Instapay. Other mobile banking app to BPI Savings Account/BDO Checking Account.

       - Use other mobile application that offers bank transfer to BPI/BDO. (e.g. Gcash, PayMaya, etc. to BPI/BDO)

We only accept payments from the payment details we've provided.

You can ask help from a family, a relative, or a friend who have an access with the payment methods we have. You can pay even the account name or sender’s name is not under your name.

We will update our website and pages once we have new payment methods we will accept.

No. Unless they accept transfer to BPI Savings Account/BDO Checking Account/Gcash. You may ask the teller of other remittances if they accept transfer to BPI Savings Account / BDO Current/Checking or Gcash before you make a payment.

We will not accept any payment methods other than our payment details provided.

You can ask help from a family, guardian, a relative, or a friend who’s on a legal age that can pay on your behalf. You can pay even the account name or sender’s name is not under your name.

Send the screenshot or proof of payment to our Facebook and Instagram pages, with your ORDER NUMBER for verification.

The Gray Shop PH

Facebook: https://www.facebook.com/grayshopph - The Gray Shop PH

Instagram: https://www.instagram.com/thegrayshopph/ - @thegrayshopph

Wear Like Didi

Instagram: https://www.instagram.com/wearlikedidi/ - @wearlikedidi

You will receive a notification once your payment has been confirmed.

Send your payment within 24 hours, or else, your order will be cancelled automatically.

Kindly check our Return Policy for more info. Finalize all orders before you proceed with your check out. Exchange is prohibited, especially to all promo/sale items we offered online and/or store.

Our office is located in Quezon City, Metro Manila. All items ordered online are from our Quezon City Hub.

You have easy ways to contact us.

• Website: www.thegrayshopph.com

          - Just click ‘Chat With Us’ button at the lower right of your screen to chat with us. 

The Gray Shop PH

• Facebook: https://www.facebook.com/grayshopph - The Gray Shop PH
• Instagram: https://www.instagram.com/thegrayshopph/ - @thegrayshopph

Wear Like Didi

• Instagram: https://www.instagram.com/wearlikedidi/ - @wearlikedidi
  

Our Support Team is available from 9:00 AM to 7:00 PM PST (Mondays to Fridays) | 8:00 AM to 5:00 PM PST (Saturdays). Offline on Sundays.

You can message us directly via our Facebook, or Instagram page to give a feedback for our service and items.

You have different ways to see the feedback of our valued customers.

1. Website: Check Grayers’ Feedback page available on our website.
2. Facebook: Reviews, click Most Recent to see all recommendations from our past customers.  We also have an ALBUM available on our Facebook page for Grayers' Feedback. 
3. Instagram: Check @thegrayshopph account, and you will see all the feedback on our highlighted stories.
4. Shopee and Lazada: You will see all available rates on each Product ID.

At this time, all our reseller/bulk prices are currently on hold. All our resellers are getting the same retail/promo/bundle prices as our regular customers do. Contact our Support Team via Facebook or Instagram page for more questions.

The Gray Shop PH

• Facebook: https://www.facebook.com/grayshopph - The Gray Shop PH
• Instagram: https://www.instagram.com/thegrayshopph/ - @thegrayshopph

Wear Like Didi

• Instagram: https://www.instagram.com/wearlikedidi/ - @wearlikedidi